Terms and Conditions
UEA TERMS & CONDITIONS FOR THE SALE OF GOODS, SERVICES, COURSES AND EVENTS – WEBSITE
Last Updated: February 2026
Introduction
1.1 These Terms and Conditions (‘Terms’) apply to all online orders of goods, services, courses and events (‘Goods and Services’) purchased through the University of East Anglia’s (Charity Number: RC000651) (‘the University’) Website [https://shop.uea.ac.uk] (‘Website’) by you (‘you’, ‘your’, ‘Customer’).
1.2 Please read these Terms carefully before ordering any Goods and Services through the Website. By ordering any of the Goods and Services, courses, and/or events on the Website you are deemed to have accepted and agree to be bound by the Terms.
1.3 These Terms apply to both consumers and business customers; where UK consumer protection law applies, additional rights or restrictions will automatically apply.
2. Application of Terms
2.1 Unless otherwise agreed in writing, these Terms are the only conditions upon which the University, having its offices at Norwich Research Park, Norwich, NR4, 7TJ shall supply the Goods and Services to you. These Terms together with the Privacy Policy and any applicable Product Specific Terms shall constitute the whole agreement with the University and shall govern the contract between the University and you (‘the Contract’) to the entire exclusion of all other terms and conditions including your terms and conditions or those implied by trade, custom or practice.
2.2 Some specific Goods and Services (including but not limited to conference and event bookings and language courses) available on the Website will have their own terms and conditions (‘Product Specific Terms’). These Product Specific Terms shall apply as part of these Terms but in the event of a conflict between the two the Product Specific Terms shall take precedence.
2.3 For environmental purposes please only print a copy of these Terms if you need them for future reference.
3. Your Status and Personal Information
3.1 By placing an order through the Website, you warrant that you are:
at least 18 years old and legally capable of entering a binding contract;
the registered owner of any credit or debit card used for payment or have legal authority from the card holder to make the payment.
3.2 You must always supply accurate contact, billing, payment, and delivery information. It is your responsibility to review these details for accuracy. The University does not accept any liability for a payment being allocated incorrectly because of incorrect details supplied by you.
4. Availability of Goods and Services
4.1 The University shall supply or otherwise procure the supply of Good and Services available on the Website.
4.2 Your order constitutes and offer to the University to purchase the Goods and Services. All orders are subject to acceptance by the University, and the University will confirm such acceptance to you with a confirmation message and by sending you an email confirming part or all of the order (‘the Order Confirmation’). The Contract will be formed once the transaction has been completed and an Order Confirmation dispatched to the email address you supplied.
4.3 The University may reject orders because a product or service is unexpectedly out of stock, because the University was unable to verify your age (where Goods and Services are age restricted, because you are located outside of delivery areas specified on the Website or because Goods or Services were mispriced by us.
4.4 The University Website is available globally via the internet; however, it should be noted that:
You are responsible for complying with any applicable local laws. The University does not represent or warrant that any Goods or Services comply with any legal requirements of any location outside of the United Kingdom;
If Goods or Services are to be delivered outside of the United Kingdom, they may be subject to import duties and taxes for which you are responsible;
some Goods and Services are only available to specific categories of students currently studying or due to commence studying at or with the University. Goods and Services that are restricted will be clearly identified within the product or service description.
4.5 The University make every effort to ensure all product descriptions and images on the Website are accurate. However, images are for illustrative purposes only and a product’s true colour may not exactly match that shown and packaging my differ.
5. Price and Payment of Goods and Services
5.1 The prices listed on the Website (‘the Price’) for the Goods and Services are shown in UK pounds sterling, are inclusive of UK VAT where applicable but exclude the cost of postage, carriage and insurance (‘Delivery Charges’).
5.2 Delivery Charges will be added to the total amount due prior to the placing of the order.
5.3 The Price is liable to change at any time, but changes will not affect orders in respect of which the University has sent you an Order Confirmation.
5.4 The University seeks to ensure that all the information available on the Website is accurate. However, it is possible that some of the Goods and Services may be incorrectly priced. The University will endeavour to verify prices as part of the Order Confirmation.
5.6 Where the correct price is less than the advertised price on the Website, the University will charge the lower amount.
5.7 Where the correct price is higher than the price stated on the Website, the University will contact you to ask you if you wish to continue with your order or cancel. Where your instructions are to cancel the order, the University’s sole liability shall be to refund you in full for the sums received for the order.
5.8 Payment of the price of the Goods and Services is due in pounds sterling in cleared funds at the time you place your order using an approved credit or debit card registered to your Delivery Address. The University accepts payments from most major debit and credit cards – please check the Website for details.
5.9 All payments are subject to the following conditions:
The University cannot accept liability if payment is refused or declined by the credit/debit card supplier for any reason; and
If the card supplier declines the payment, the University is under no obligation to bring this to your attention. You should check with your debit/credit card supplier that payment has been deducted from your account.
5.10 If you require a VAT receipt, please include your business name and VAT registration number when prompted prior to payment.
6. Delivery of Goods and Services
6.1 The University will use its reasonable endeavours to fulfil and deliver your order by the estimated delivery date specified in the Order Confirmation.
6.2 Orders for Goods will be delivered to the Delivery Address and ‘Delivery Address’ shall mean the delivery address specified in the personal details you supplied to the Website.
6.3 Any date specified by the University in the Order Confirmation for delivery of the Goods and Services is intended to be an estimate only and not a guarantee of delivery by that date.
6.4 The University shall provide or otherwise procure the provision of Services with all reasonable skill and care.
7. Non-Delivery of Goods and Services
7.1 The quantity of any consignment of goods as recorded by the University upon despatch from the University shall be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.
7.2 The University shall not be liable for any non-delivery of Goods (howsoever caused, unless written notice is given to the University within five (5) working days of the date when the Goods would, in accordance with the estimated delivery date specified in the Order Confirmation, have been received.
7.3 Any liability of the University for non-delivery of Goods shall be limited to either replacing the Goods within a reasonable time or providing a full refund.
7.4 If the University should have to postpone a Service, the University will notify you as soon as possible and provide you with an alternate date for the delivery of the Service.
7.5 In exceptional circumstances and at the University’s discretion the University may have to cancel the Service. In these circumstances the University will notify you as soon as possible.
7.6 Any liability of the University for non-delivery of the Service(s) shall be limited to:
Providing a full refund of the price and any applicable Delivery Charges;
Offering alternate Service(s) at the same price as the cancelled Service where appropriate.
8. Risk and Title of Goods
8.1 The Goods are at your own risk at the time of delivery.
8.2 Ownership of the Goods will pass to you on delivery provided that the University has received all sums due in respect of the Goods, including Delivery Charges in accordance with the detail in the Order Confirmation.
9. Cancellation of Goods and Services for Consumers
9.1 You may cancel an order for Goods within a period of fourteen (14) calendar days (‘Cancellation Period’) after the date of your Order Confirmation subject to clauses 9.5 and 9.6.
9.2 To cancel your order for Goods or Services, you must inform the University by using one of the following methods within the Cancellation Period:
complete the Online Cancellation Form; or
email the Online Cancellation Form to [online.store@uea.ac.uk}; or
print out and post the Online Cancellation Form to the University in accordance with clause 19 below.
9.3 If you have cancelled your order for Goods in accordance with these Terms, you must return any Goods (and any free gifts provided with those Goods) received by you to the University without undue delay and not later than 14 calendar days after you inform the University of the cancellation. You are liable for the cost of returning any Goods and they must be returned in the same condition as you received the Goods and at your own cost and risk. You are legally obliged to take reasonable care of the Goods while they are in your possession and if you fail to comply with this obligation the University may have a right of action against you and may elect to enforce the Contract.
9.4 You should return any cancelled Goods to us using an established delivery service and keep a receipt or other evidence form the delivery services that proves you have sent the Goods and the date of return.
9.5 If you cancel any Service in advance of the start date of that Service the following cancellation charges shall apply:
Notice of Cancellation prior to the date of Service Start Date
Percentage of Price payable by you
Less than 14 days
100%
Between 15 and 21 days
50%
Between 22 and 28 days
25%
More than 28 days
0%
9.6 The cancellation rights set out in this clause do not apply to the supply of the following which cannot be cancelled:
food, beverages, perishables, or any other goods intended for everyday consumption;
items made to your specification, or which are clearly personalised;
goods which by reason of their nature cannot be returned or are liable to expire rapidly;
goods which become mixed inseparably with other items after their delivery;
audio or video recordings or computer software if these items are unsealed by you;
newspapers, periodicals, or magazines;
gaming, betting, or lottery services;
digital products, after you have started to download or stream these Goods;
Services if the supply has completed.
9.7 For details of your rights under the Consumer Contracts Regulations you can visit your local Citizens Advice Bureau or visit the Competition and Markets Authority website.
10. Refunds
10.1 Where the cancellation of Goods has been actioned in accordance with these Terms, the University will refund the price of Goods in full together with any applicable Delivery Charges subject to:
The refund amount will be capped at the cost of a standard postal method; and
Where the value of the Goods has been diminished by your handling, the University may recover the amount of this diminished value by deducting this amount from your refund.
10.2 Where the cancellation relates to Services, the University will refund the amount due in accordance with clause 9.5.
10.3 If the Contract is for the supply of digital content your right to cancel and obtain any refund will be lost if you access the digital content before the expiry of the Cancellation Period.
10.4 Refunds shall be payable as soon as possible by the University and in any event not more than 14 calendar days from the date of cancellation or date of receipt of the returned Goods whichever is the later.
10.5 No refunds for Goods will be processed until all Goods have been returned in accordance with clause 9.3 and accepted by the University.
10.6 The University will refund any money received from you using the same method you used for payment of the order. The University does not charge a fee for the refund.
11. Defective Goods
11.1 The University confirms that (subject to the other provisions of these Terms) the Goods upon delivery will be as described, fit for purpose and of satisfactory quality.
11.2 You must provide the University with written notice in accordance with clause 19 of any identified defect and (if the defect is clearly as a result of damage in transit) you must notify the carrier, within fourteen (14) days of either the date of delivery of the Goods or the date you discover or ought to have discovered the defect.
11.3 In the case of a perceived defect, you must return the Goods to the University at your expense to enable the University reasonable time to examine the Goods and the perceived defect.
11.4 In the case of faulty digital content, you must allow the University such access to your computer hardware/device as is necessary to enable the University to examine the content.
11.4 The University may not be liable for any claims that the Goods are not of satisfactory quality if:
You make further use of the Goods after giving notice to the University of the defect or perceived defect;
The defect arises because you failed to follow the University’s instructions as to the storage, installation, commissioning, use, or maintenance of the Goods or (if there are none) good trade practice; or
You altered or repaired the Goods without the consent of the University.
11.5 Where you notify the University that the Goods are defective, the University will examine the returned Goods and will notify within 28 days you of any refund due.
11.6 Where Goods are found to be defective by the University, you shall be entitled to a full refund of the price and any reasonable postage costs for returning the defective Goods to the University. Where digital content is found to be defective the University will repair or replace the digital content where possible. Where the fault cannot be fixed within a reasonable time and without significant inconvenience, the University will refund some or all the price as appropriate.
11.7 Any refunds will be processed in accordance with clause 10.
12. Liability to Consumers
12.1 If the University fails to comply with these Terms, it is responsible for the loss or damage you suffer that is a foreseeable result of its breach of the Terms or its negligence. Loss or damage is foreseeable if it was an obvious consequence of the University’s breach or if it was contemplated by you and the University at the time of entering into the Contract.
12.2 Nothing in these Terms shall limit or exclude the University’s liability for:
Death or personal injury caused by the University’s negligence to the extent preserved by Section 2(1) of the Unfair Contract Terms Act 1977;
Fraud or fraudulent misrepresentation;
Breach of terms implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982;
Defective products under the Consumer Protection Act 1987;
Any liability that cannot be legally limited.
13. Liability to Businesses
13.1 Subject to clause 13.2, if the University fails to comply with these Terms, it shall only be liable to you for the price of the Goods and Services and, subject to clause 13.2, any losses that you suffer as a result of the University’s failure to comply (whether arising in contract, tort, breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.
13.2 Subject to clause 13.3, the University will not be liable for losses that result from its failure to comply with these Terms that fall within the following categories:
Loss of income or revenue;
Loss of business;
Loss of profits;
Loss of anticipated savings;
Loss of data;
Loss of human resource time; or
Loss which could have been avoided by your action(s).
This clause 13.2 will not prevent claims for loss of or damage too your physical property that is foreseeable or any other claims for direct loss that are not excluded by the categories above.
13.2 Save as precluded by law, the University’s total liability in respect of all losses arising under or in connection with Goods or Services whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the order price of such Goods or Services.
14. Variation
14.1 The University reserves the right to change the contents of the Website, these Terms and to the Privacy Policy at any time by posting such amendments on the Website. The Contract between you and the University will be governed by the Terms in force at the time you received your Order Confirmation unless:
Any changes to the Contract are required to be made by law or governmental authority in which case the change(s) will apply to all orders placed by you from the date the legal requirement comes into force, or the government authority is effective.
15. Termination
15.1 The University may terminate the Contract and claim any compensation due to the University if:
You fail to make payment for the price of the Goods and Services in accordance with these Terms;
You do not within a reasonable time of the University requesting it, provide the information, co-operation, or access that we need to provide the Goods or Services;
You do not within a reasonable time either allow the University to deliver the Goods or Services to you.
15.2 Notwithstanding any termination of the Contract for any reason, you will remain liable for that proportion of the price attributable to those Goods and Services provided to you by the University up to the date of termination.
16. Data Protection
16.1 The University will process the information it receives from you or otherwise holds about you in accordance with these Terms, UK data protection legislation and in line with the Privacy Notice for UEA Shop.
17. Website Access – Terms of Use
17.1 Access to the Website is permitted by temporary licence only and the University reserves the right to withdraw or amend the service provided without notice.
17.2 The University will use reasonable endeavours to ensure that the availability of the UEA Online Store will be uninterrupted and that transmissions will be error-free however due to the nature of the internet availability and error-free transmissions cannot be guaranteed.
17.3 Access the Website may occasionally be suspended or restricted to allow for repairs or maintenance.
18. Credit/Debit Card Security
18.1 Your payment details are automatically encrypted when you enter them into the Website. The Website is secured using Elavon to offer you secure communications by encrypting all data to and from Website. We recommend that you do not communicate your payment card details to anyone, including us, by e-mail. We cannot be responsible for any losses which may be incurred because of transmitting information to us by internet link or by e-mail. Any such loss shall be entirely your responsibility.
19. Written Communications and Notices
19.1 Applicable laws require that some information or communications should be in writing. When using the Website, you accept that communication with the University will be mainly electronic. The University will contact you by email or provide you with information by posting notices on the Website. For contractual purposes you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that the University provide to you electronically comply with any legal requirement that such communications be in writing.
19.2 Notices given by you to the University must be in writing and sent either using the Online Cancellation Form or by post to Shop at UEA, University of East Anglia, Norwich, Norfolk, NR4 7TJ or by email to online.store@uea.ac.uk
19.3 Notices will be deemed to received and properly served:
Immediately when posted on the Website;
24 hours after an email is sent; or
3 days after the date of posting of any letter.
19.4 In proving the service of any notice, it will be sufficient to provide a ‘proof of posting’ receipt and in the case of an email, such evidence to demonstrate that the email was sent to the email address registered by the Customer on the Website or the email address for the University stated in clause 18.2.
20. Feedback
20.1 Your comments and feedback are important to us as they help us to improve our services. If you would like to send feedback, please contact use at: [online.store@uea.ac.uk].The University aims to respond to you within 10 working days.
21. Copyright and Trademarks
21.1 All materials on the Website are the copyright of the University or are reproduced with the permission of other copyright owners. All rights a reserved. Nothing in these Terms shall give you any right or licence to copy, modify, publish or otherwise exploit in any way any intellectual property contained on the Website or in the Goods and Services provided to you in accordance with the Contract unless you have been given a written licence from the University to do so.
22. Warranties
22.1 The University will use its reasonable endeavours to deliver Goods and Services in accordance with the description on the Website.
22.2 All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, and statute or otherwise) are hereby excluded to the maximum extent permissible by law.
23. Assignment
23.1 The University may at any time transfer its rights and obligations under these Terms to another organisation but that will not affect your rights or the University’s obligations under the Contract.
23.2 As a Consumer you may only transfer your rights and obligations under the Contract if the University agrees to this in writing.
23.3 If you are a Business the Contract between you and the University is binding on both parties and on their respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights and/or obligations under it without the University’s prior written consent.
24. Severability and Waiver
24.1 If any term of the Contract is determined by a competent court or authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will, to that extent be severed from the remaining terms which shall continue to be valid to the fullest extent permitted by law.
24.2 The failure by any party to exercise or enforce a term of the Contract shall not constitute a waiver if such rights, obligations, or remedies and shall not relieve either party from compliance with their obligations.
25. Force Majeure
25.1 Neither party shall be liable for any delay or failure in the performance of its obligations for so long as and to the extent that such delay or failure results from an event, circumstance, or cause beyond a party's reasonable control.
26. Governing Law and Jurisdiction
26.1 The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
26.2 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.